Terms of service

TERMS OF SERVICE — TAVORA ONLINE STORE

Effective 30 July 2026.

§ 1. General provisions

1. These Terms set out the rules for using the online store at tavorashop.com and for concluding and performing sales contracts through it.
2. The store is operated by Tyzon Victor Tyszlewicz, Zabór Mały 6, 55-330 Zabór Mały, Poland, NIP 9131642011, REGON 541820081 (the Seller).
3. These Terms constitute the terms of electronic service provision under the Polish Act of 18 July 2002 on Providing Services by Electronic Means.
4. The Seller sells only within the territory of the Republic of Poland.

§ 2. Definitions

1. Customer — a natural person, legal person or organisational unit entering into a contract with the Seller.
2. Consumer — a Customer who is a natural person performing a legal act not directly connected with their business or professional activity.
3. Sole trader with consumer rights — a natural person entering into a contract directly connected with their business activity where the contract is not of a professional character for that person.
4. Product — a cosmetic product offered in the store.
5. Order — the Customer's declaration of intent to conclude a sales contract.

§ 3. Contact

Email: sklep.tavora@gmail.com Telephone: +48 785 686 971 Address for correspondence, returns and complaints: Zabór Mały 6, 55-330 Zabór Mały, Poland

We reply within 24–48 hours on business days. Calls are charged at the Customer's standard operator rate.

§ 4. Technical requirements

1. Use of the store requires a device with internet access, a current browser supporting JavaScript and cookies, and an active email account.
2. The Seller is not liable for interruptions caused by the platform provider, telecommunications operators or force majeure.
3. Customers may not supply unlawful content.

§ 5. Placing an order and concluding the contract

1. Orders may be placed 24 hours a day, seven days a week.
2. An account is not required.
3. An Order is placed by adding a Product to the basket, completing the form, selecting delivery and payment methods, and confirming via a button labelled to indicate the obligation to pay.
4. Before confirming, the Customer receives a summary showing the Products ordered, the total price including taxes, delivery cost and the chosen payment method.
5. The sales contract is concluded when the Customer receives an email confirming acceptance of the Order.
6. The Customer must provide accurate details. The Seller may contact the Customer to verify details that are incomplete or give rise to reasonable doubt.

§ 6. Prices and payment

1. Prices shown are gross prices in Polish złoty and include VAT. Delivery costs are shown separately.
2. The price binding on the parties is the price displayed at the moment the Order is placed.
3. Where a price reduction is announced, the Seller also displays the lowest price applied in the 30 days preceding the reduction, in accordance with the Polish Act on Informing About Prices of Goods and Services.
4. Available payment methods: BLIK, payment card and instant bank transfer via the payment provider integrated with the store.
5. Payment is due within 3 business days of conclusion of the contract. After that period the Order may be cancelled and the Customer notified by email.
6. Proof of sale is issued for every Order. A VAT invoice is issued on request made no later than when the Order is placed, and is sent electronically to the email address provided, to which the Customer consents.

§ 7. Delivery

1. Delivery is made only within Poland.
2. Available delivery methods: InPost Paczkomaty (parcel lockers) and InPost courier.
3. Orders are dispatched within 2–3 business days of payment being credited. Carrier transit time is additional.
4. Delivery cost is shown before the Order is placed. Delivery is free on orders of 120 zł or more.
5. Detailed delivery rules are set out in the separate Shipping policy.
6. Checking the parcel on receipt is recommended. A damage report drawn up with the carrier assists any claim, but its absence does not limit a Consumer's statutory rights.

§ 8. Right of withdrawal

1. A Consumer, and a sole trader with consumer rights, may withdraw from the contract without giving a reason within 14 days of taking possession of the Product, or of a third party other than the carrier doing so on their behalf.
2. Sending the declaration before the deadline is sufficient. It may be sent to sklep.tavora@gmail.com or to Zabór Mały 6, 55-330 Zabór Mały. The model form annexed to these Terms may be used but is not obligatory.
3. Exclusion. Under Article 38(5) of the Polish Consumer Rights Act, the right of withdrawal does not apply to goods supplied in sealed packaging which cannot be returned once opened for reasons of health protection or hygiene, where the seal was broken after delivery.
4. Every jar carries a tamper-evident seal applied across the join between the lid and the jar. Breaking, tearing or removing that seal constitutes opening the sealed packaging and excludes the right of withdrawal for that Product. Opening the outer carton and inspecting the jar without disturbing the seal does not exclude the right of withdrawal.
5. For sets containing more than one jar, withdrawal applies to the whole set and requires the seals on all jars in the set to be intact.
6. The Seller bears the cost of return. On receiving a withdrawal declaration the Seller will send the Consumer a prepaid return label. A Consumer using that label bears no return shipping cost. Return costs incurred independently, without arrangement with the Seller and without using the label, are reimbursed up to the cost of an InPost return shipment.
7. The Consumer returns the Product without delay and no later than 14 days from withdrawal.
8. The Seller refunds all payments received, including delivery costs, within 14 days of receiving the withdrawal declaration. The Seller may withhold the refund until the Product has been received back.
9. Refunds are made using the same payment method the Consumer used, unless the Consumer has expressly agreed to another method involving no cost to them.
10. Where the Consumer chose a delivery method other than the cheapest ordinary method offered, the Seller does not reimburse the additional cost.
11. On partial withdrawal, delivery costs are not refunded unless the remainder of the Order is also returned.
12. The Consumer is liable for any diminution in the value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.

§ 9. Complaints — lack of conformity with the contract

1. The Seller is liable for lack of conformity of the Product with the contract under Chapter 5a of the Consumer Rights Act, where it existed at the time of delivery and becomes apparent within 14 days of that time.
2. Complaints may be sent to sklep.tavora@gmail.com or in writing to Zabór Mały 6, 55-330 Zabór Mały. Including the order number, a description of the defect and the remedy sought is helpful.
3. The Seller will respond to a complaint within 14 days of receiving it.
4. The Consumer may request replacement. Where replacement is impossible or would involve excessive cost, the Consumer may declare a price reduction or withdraw from the contract on the statutory terms.
5. The Seller bears the costs of replacement, including shipping.
6. Rights arising from lack of conformity are independent of the right of withdrawal in § 8 and are not affected by a broken seal.
7. Given the nature of the Product, complaints do not cover natural variation in colour, texture and scent arising from the origin of the raw materials, or changes caused by storage inconsistent with the instructions on the packaging.

§ 10. Sole traders with consumer rights

Sections § 8 and § 9 apply accordingly to sole traders with consumer rights, excluding the provisions on out-of-court consumer dispute resolution.

§ 11. Newsletter

1. The newsletter is a free electronic service provided on the basis of voluntary consent.
2. Consent may be withdrawn at any time using the link in every message or by writing to sklep.tavora@gmail.com. Withdrawal does not affect the lawfulness of mailings sent beforehand.
3. The newsletter is operated using Shopify Email.

§ 12. Product reviews

1. The Seller publishes only reviews originating from people who purchased the Product in this store.
2. Verification is carried out by linking the review to an order number recorded in the store's system.
3. The Seller does not commission or publish false reviews and does not remove negative reviews on account of their evaluative content. Only unlawful or abusive content, content containing third-party personal data, or content unrelated to the Product is removed.

§ 13. Personal data

The Seller is the controller of personal data. Processing rules, legal bases, retention periods and data subject rights are set out in the Privacy policy available in the store.

§ 14. Out-of-court dispute resolution

1. The Seller agrees to take part in mediation conducted by the Regional Inspectorate of the Trade Inspection.
2. Submitting a dispute to the permanent arbitration court attached to the Trade Inspection requires a separate arbitration agreement signed by both parties in the individual case.
3. The register of authorised entities is maintained by the President of the Office of Competition and Consumer Protection (uokik.gov.pl). Consumers may also use the free assistance of a municipal or district consumer ombudsman.
4. Use of these procedures is voluntary and does not deprive a Consumer of the right to pursue claims before the ordinary courts.

§ 15. Final provisions

1. Matters not governed by these Terms are subject to Polish law, in particular the Civil Code, the Consumer Rights Act and the Act on Providing Services by Electronic Means.
2. The Seller may amend these Terms for valid reasons, in particular changes in law, changes to payment or delivery methods, or changes to the scope of services. Amendments do not affect contracts concluded before they take effect.
3. Amendments are announced by publishing the new text in the store at least 14 days in advance.
4. These Terms take effect on 30 July 2026.