Frequently asked questions

Because it works. Tallow’s fat profile is close to the oils in your own skin, so it absorbs instead of sitting on top. It carries vitamins A, D, E and K2 in a form your skin recognises. We whip it with a few cold-pressed plant oils. Nothing else. Our tallow comes from Polish suppliers, and every jar lists the full ingredients: four in the face cream, two in the balm.

The full ingredient list for each cream is printed on its label and shown on its product page. No fragrance and no fillers in either.

No. Fresh tallow carries a faint, neutral scent that fades within a minute or two of applying. We add no fragrance, so what you smell is the ingredients themselves, mostly the olive and almond oils. The scent shifts a little from batch to batch. That’s the nature of raw ingredients.

Tallow’s fatty acids sit close to your skin’s own sebum, so skin tends to accept it well, and it absorbs without leaving a film. Use a small amount. A pea-sized dab covers your whole face. If you’re acne-prone, patch test first and start with a few nights a week before moving to daily use.

We made the Sweet Almond Oil Tallow Cream for exactly that: babies, children, and adults with reactive skin. Two ingredients, no fragrance. One caution: it contains sweet almond oil, so skip it if your child has a nut allergy, and ask your paediatrician if you’re unsure.

Both creams are free of retinoids, essential oils and fragrance. Bakuchiol, the active in our face cream, is plant-derived and widely used as a gentler alternative to retinol. Even so, we’d rather you check. The ingredient list is short; show it to your doctor or midwife before adding anything new during pregnancy.

Yes. Tallow softens above room temperature, around 25°C. Keep the jar somewhere cooler, out of sunlight and away from any heat source, and the whipped texture comes back on its own. The cream keeps its full properties either way. Scoop with dry fingers, and in summer collect your parcel the day it lands in the locker.

Use less than you think. For the face cream, warm a pea-sized amount between your fingertips and press it into clean skin. For the balm, massage a small amount wherever skin feels dry: hands, body, cheeks after a cold day. In the morning, give the face cream a minute to settle before applying anything else.

The Beef Tallow Face Cream is built for your face. Prickly pear seed oil and bakuchiol earn their place there, working on skin tone and fine lines. The Sweet Almond Oil Tallow Cream is the gentle all-rounder for face, body, hands, babies and reactive skin. Want both? The Tallow Duo saves you 20 zł.

Dryness eases within days. Changes in tone and texture take longer, because skin renews on a cycle of roughly 28 days. Give either cream four to six weeks of daily use before you judge it.

The balm exists for sensitive skin: two ingredients, no fragrance. The face cream is fragrance-free too. Patch test first either way. Apply a small amount to the inside of your forearm and wait 24 hours. If you have a diagnosed skin condition, ask your dermatologist before switching.

We pack your order within 2 to 3 business days of payment, then InPost takes over: parcel locker (Paczkomat) or courier, your choice at checkout. Delivery is free from 120 zł. Below that, you’ll see the exact cost before you pay. Tracking lands in your inbox the moment your parcel ships.

Sign in at account.tavorashop.com. You’ll find your orders there, their status, and tracking for anything on its way. You don’t need an account to order; the tracking link comes by email either way.

No. We sell and deliver within Poland only for now. Follow us on Instagram to hear when that changes.

Email sklep.tavora@gmail.com with your order number as soon as you can. If the parcel hasn’t left, we’ll change or cancel it. Once it ships, we can’t touch it any more, and the 14-day return covers you instead.

You have 14 days from delivery to return your order, no reason needed, and returns are free. Email sklep.tavora@gmail.com with your order number, we send you a prepaid InPost label, and you drop the parcel at any locker. One condition: the tamper seal across the lid and jar must be intact. For the Duo, both seals. You may open the carton and inspect the jar; just leave the seal alone.

Once the seal is broken, we can’t take the jar back. Creams are hygiene products, and Polish consumer law excludes opened cosmetics from the 14-day return. A faulty product is a different matter: if something is wrong with your cream, you can file a complaint within 14 days regardless of the seal, and we’ll replace it or refund you.

Email photos of the parcel and its contents to sklep.tavora@gmail.com along with your order number. We’ll send a replacement or refund you in full, your choice. A damage report from the InPost point helps, though you don’t need one.

Within 14 days of your return declaration, to the payment method you used. We may wait until the jar reaches us before releasing the money, and your bank may add a few business days on top.

No. You can check out as a guest, and you’ll get the same confirmation and tracking emails either way. An account simply keeps your orders and addresses in one place for next time.

Go to account.tavorashop.com and follow the steps on screen. Use the same email address you order with, so everything stays in one place.

Start with the email address: it has to be the same one you used when ordering. Check your spam folder too, because our emails sometimes land there. If you’re still stuck, write to sklep.tavora@gmail.com and we’ll sort it out from our side.

Sign in and edit them in your account. One thing you can’t change there is an order already placed. If the address on an order is wrong, email us straight away and we’ll fix it as long as the parcel hasn’t left.

Yes. Email sklep.tavora@gmail.com and we’ll remove your account. We answer data requests within one month at the latest, and afterwards we keep only what tax and accounting law obliges us to keep, such as invoices.